Ongo Recruitment Ltd | Client Services Project Manager

Ongo Recruitment Ltd • Other • louth • 1w ago

Job Opportunity: Client Services Project Manager

We are recruiting on behalf of our client, a highly acclaimed and well-established brand delivery agency that specialises in all areas of packaging production. With multiple global sites, they are seeking a Client Services Project Manager to join their team in Louth.

Key Responsibilities:
Client Representation:

Serve as the primary point of contact for the client, delivering a first-class service with professionalism and enthusiasm.
Take responsibility for ensuring the highest quality product and the most efficient solutions for the client.
Maintain a thorough understanding of the clients culture and reflect this in behaviours and ways of working.

Project Management:

Gather, manage, and coordinate new and updated graphics and packaging projects for the clients brand portfolio.
Coordinate the pack change process, including packaging artwork, artwork amendments, repro, proofs, and other services provided by the company.
Manage and maintain project and job status trackers.
Communicate key milestones and critical path timelines to stakeholders, escalating risks as necessary.

Briefing & Approval Process:

Collate accurate briefs and submit them to production departments.
Coordinate pre-artwork meetings with the support of the Technical Manager, and distribute meeting minutes and actions.
Provide advice on print and technical feasibility with the support of the Print Technical Team and Operational Teams.
Coordinate press attendance as needed with the Print Technical Team.
Obtain final job approvals from relevant client departments before releasing fully approved files.

Relationship Management:

Build and maintain effective, positive relationships across the client and print supply chain, becoming a trusted advisor.
Represent the company professionally in all engagements, including project briefings and non-conformance investigations.
Identify opportunities for process improvement and recommend actions in collaboration with Account Management and Operations Teams.

Required Skills & Qualifications:

Excellent organisational skills with a logical approach to tasks.
Strong project management skills, with the ability to remain calm under pressure.
Comprehensive knowledge of FMCG print processes and packaging limitations/restrictions is essential.
Attention to detail and familiarity with Microsoft Office; experience with Adobe products is a plus.

Preferred Attributes:

Proactive, self-starter who works independently and efficiently.
Strong interpersonal skills, including active listening and empathy.
Team-oriented collaborator who excels in driving results and maintaining positive relationships.
Demonstrated ability to navigate relationships at all levels within the client environment.

Whats on offer: